Our support and maintenance services include installation of latest software versions, updates, security patches, custom development, among others. Our dedicated developers are ready to provide a quick response in order to ensure that your eCommerce store is running at top performance.
What support services we can help with:
Security patches
Installing security patches to make sure that your store is protected from vulnerabilities.
Latest version upgrades
If necessary, we can help with upgrading your store to the latest Magento and Shopware versions.
Cleanups
Our team can help with analyzing and solving errors in Magento log files.
Database optimisation
Increasing databases get slower and slower, therefore optimizing them becomes imperative.
Server monitoring
We will monitor your store uptime and support when issues arise.
Hosting migration
If you are not happy with your current hosting provider, we can help with the hosting migration.
Frequently Asked Questions About eCommerce Support
What does an eCommerce maintenance plan include?
Our eCommerce maintenance plans cover security patch installation, platform version upgrades, server monitoring, database optimization, performance tuning, bug fixes, and hosting migration support. Plans are customized based on your platform (Magento, Shopware, or Adobe Commerce) and store complexity.
How quickly do you respond to critical issues?
For critical issues (store down, checkout broken, security breach), our SLA-backed response time is within 2-4 hours during business days. We also offer extended support packages with weekend and holiday coverage for stores that require higher availability.
Can you take over maintenance of a store built by another agency?
Yes. Clever++ regularly takes over Magento and Shopware stores built by other agencies. We start with a technical audit to assess code quality, security vulnerabilities, and performance bottlenecks. We then propose a remediation plan before transitioning to ongoing maintenance.